This Privacy Policy explains how 298win collects, processes, stores, and protects the personal data of all registered players and visitors to 298win.org. At 298win, your privacy is not an afterthought — it is engineered into every layer of the platform from day one. Please read this document carefully to understand your rights and our obligations regarding your data.
Six core principles guide every data decision at 298win. These apply to all 1.2 million registered members across Karachi, Lahore, Islamabad, Faisalabad, and every other city in Pakistan where our players are based.
For the purposes of this Privacy Policy, the data controller responsible for the personal information collected on 298win.org is the operating entity behind the 298win platform (hereinafter referred to as "298win," "we," "us," or "our").
298win operates under an international gaming licence and maintains its data handling practices in compliance with the obligations of that licence, including all applicable player data protection requirements.
Any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data should be directed to the 298win Data Protection contact detailed in Section 13 of this document.
298win collects personal data in the following categories, depending on how you interact with the platform:
| Category | Data Collected | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, Pakistani mobile number, city of residence | Account registration |
| Identity Verification (KYC) | CNIC number, CNIC scan or photograph, proof of address documents | KYC verification process |
| Financial Data | JazzCash/EasyPaisa account references, bank account identifiers (last 4 digits only), transaction history, deposit and withdrawal records | Payment transactions |
| Gaming Activity | Game session data, bet history, win/loss records, bonus usage, responsible gaming tool settings | Active gameplay and betting |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, geolocation (country level) | Platform access and use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Marketing Preferences | Communication consent status, preferred contact channels, promotion opt-in/opt-out history | Account settings and preferences |
298win processes your personal data for the following specific purposes:
298win processes your personal data on the following legal bases:
298win does not sell, rent, or trade your personal data. We share data with third parties only in the following limited circumstances:
298win retains personal data for the periods set out below, after which data is securely deleted or anonymised:
Where data retention is extended beyond the above periods due to an ongoing regulatory investigation, legal dispute, or compliance requirement, affected players will be notified to the extent permissible by law.
298win implements a multi-layered security architecture to protect player data. Technical and organisational measures in place include:
298win.org uses cookies and similar tracking technologies to operate the platform and improve the user experience. The categories of cookies used are as follows:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to register, deposit, play, or withdraw on 298win, though some personalisation features may be reduced.
Subject to applicable law and the requirements of our gaming licence, you have the following rights in relation to your personal data held by 298win:
Request a copy of all personal data held about you by 298win.
Request correction of inaccurate or incomplete personal data.
Request deletion of data no longer necessary for its original purpose, subject to legal retention obligations.
Request that processing be restricted while you contest the accuracy of your data.
Request your data in a machine-readable format for transfer to another service.
Object to processing based on legitimate interests, including marketing communications.
To exercise any of the above rights, contact the 298win support team with your request. All requests are acknowledged within 5 business days and resolved within 30 calendar days. Where a request cannot be fulfilled due to legal or regulatory obligations, 298win will provide a written explanation.
298win is strictly prohibited from collecting personal data from individuals under the age of 21. The 298win platform is exclusively for adults aged 21 and over.
All registrations are subject to CNIC-based age verification during the KYC process. If 298win determines or has reasonable grounds to believe that a registered account belongs to a person under 21, that account will be immediately suspended, all personal data will be handled in accordance with applicable child data protection principles, and deposited funds will be returned to the original payment source.
As an internationally licensed gaming platform, 298win may process or store your personal data in jurisdictions outside Pakistan. These may include the jurisdiction of our gaming licence, our server infrastructure providers, and the headquarters of our game content partners.
Where personal data is transferred internationally, 298win ensures that appropriate safeguards are in place, which may include contractual data transfer agreements, standard contractual clauses, or reliance on the data protection framework of the receiving jurisdiction. These safeguards are designed to ensure that your data receives a level of protection consistent with the principles set out in this Policy.
You may request details of the specific safeguards applied to any international transfer of your personal data by contacting 298win support.
298win may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. The effective date at the top of this document will be updated whenever changes are made.
For material changes — those that significantly affect your rights or how we process your data — 298win will provide advance notice via your registered email address and/or a prominent notice on the 298win platform, at least 14 days before the change takes effect.
Continued use of the 298win platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and contact support to close your account.
For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data by 298win, please use the following contact channels:
If you are not satisfied with how 298win has handled your data protection request or complaint, you may escalate the matter to the relevant supervisory authority under our gaming licence. Contact details for the applicable authority are available on request from 298win support.
Our 24/7 support team handles all privacy requests, data access queries, and account concerns for players across Pakistan. Most data requests are resolved within 30 days of submission — usually much faster.